# Features | AI Voice, SMS, Email & WhatsApp Agent | Outcraft AI > Real-time voice AI in 40+ languages, one conversation across voice, SMS, email and WhatsApp, support calls, appointment setting, and 20+ native integrations. URL: https://www.outcraft.ai/features Last updated: 2026-09-23 Features # Everything the AI agent can do. One agent that talks, texts, emails, and decides the next step on its own - across the whole customer lifecycle, from the first form fill to the renewal. [Start Free](https://app.outcraft.ai/auth/signup) Talk to Outcraft AI [Prefer a guided walkthrough? **Book a Demo**](https://www.outcraft.ai/book-a-demo) [Real-time voice](#voice) [Decides every step](#decides) [Every channel](#channels) [Support calls](#support) [Appointment setting](#appointments) Trusted by revenue teams at Outcraft AI · “Totally fair on price. Most teams your size recover the cost in the first month. Want me to hold Thursday at 2pm?” Conversations, not scripts ## Real-time voice that handles the objection, live. Outcraft's voice AI answers real product questions and adapts to what the customer actually says - most don't realize it's AI until you tell them. 40+ languages Regional dialects Handles objections Books live on the call New demo request · 09:41 Voice call placed 09:43 · no answer SMS sent 09:47 · replied Meeting booked 09:52 Decides, doesn't just send ## AI that decides on every step. Outcraft reads the response, picks the channel that fits, and decides the next move itself - every branch is an outcome, not a scheduled send. Next best action Your rules, or its judgment Hands off to a human with context Voice Called at 09:43 · no answer SMS “Sorry I missed you - is now a better time to text?” SMS Customer: “Yes, what sizes do you have?” WhatsApp Size guide and checkout link sent Email Order confirmation · $118.00 One thread. The customer never repeats themselves. Omnichannel ## One conversation, every channel. Voice, SMS, email, and WhatsApp aren't separate tools bolted together - they're one thread that follows the customer, not the channel. Voice SMS Email WhatsApp Inbound call · Mia R. 01:12 My order still hasn’t arrived. I just want a refund. **Outcraft AI ·** Sorry about that, Mia. It left our warehouse Monday and is out for delivery today, before 6pm. Oh. Okay, today works. **Outcraft AI ·** Great. I will text you the tracking link, and I have added free shipping to your next order. Order found Refund avoided Customer kept When the question costs a sale ## High-value support conversations. Handle shipping questions, refunds, and cancellations on the phone - the calls where a slow answer loses the customer. Shipping questions Refunds Cancellations Fitting consultation · 30 min Your calendar Mon 10:00 14:30 Tue 11:00 Wed 09:30 16:00 Thu 13:00 15:30 Fri 10:30 Offering open times… Daniel K. · invite sent by email and SMS For booking-led businesses ## Appointment setting. Book consultations for products that require advice, customization, or a sales conversation. Calendly Cal.com Chili Piper Outlook Enhanced experience ## Automated flows send messages. Outcraft has a conversation. Traditional flows send the same message and wait. Outcraft listens, answers questions, responds to objections, and adapts the next step based on what the customer says. - **vs. email & SMS flows.** One-way messages become a two-way conversation - not a fixed sequence people learn to ignore. - **vs. a call center.** Same quality on every call, live in days instead of weeks, priced per lead engaged, not per minute. EMAIL FLOW Day 1 · “You left something behind” Day 2 · “Still thinking it over?” Day 4 · “10% off, today only” No reply. The question that stopped the sale is never asked. OUTCRAFT CALL Do you have it in king size? **Outcraft AI ·** Yes, king size is in stock. I can text you the checkout link now. Great, send it. Question answered. Link sent. Order placed on the call. 20+ native integrations ## Acts on signals from the stack you already run. A new lead, an abandoned checkout, a failed payment, an expiring trial. Outcraft picks up the signal and books meetings straight into your calendar. No rip-and-replace. [Explore all integrations](https://www.outcraft.ai/integrations) [Salesforce](https://www.outcraft.ai/integrations/salesforce) [HubSpot](https://www.outcraft.ai/integrations/hubspot) [Shopify](https://www.outcraft.ai/integrations/shopify) [Klaviyo](https://www.outcraft.ai/integrations/klaviyo) [WhatsApp](https://www.outcraft.ai/integrations/whatsapp) [Gmail](https://www.outcraft.ai/integrations/gmail) [Slack](https://www.outcraft.ai/integrations/slack) [Zapier](https://www.outcraft.ai/integrations/zapier) [Pipedrive](https://www.outcraft.ai/integrations/pipedrive) [Calendly](https://www.outcraft.ai/integrations/calendly) [Cal.com](https://www.outcraft.ai/integrations/cal-com) [Chili Piper](https://www.outcraft.ai/integrations/chili-piper) [Attio](https://www.outcraft.ai/integrations/attio) [Zendesk](https://www.outcraft.ai/integrations/zendesk) [Omnisend](https://www.outcraft.ai/integrations/omnisend) [monday.com](https://www.outcraft.ai/integrations/monday-com) [Make](https://www.outcraft.ai/integrations/make-com) [Outlook](https://www.outcraft.ai/integrations/microsoft-365-outlook) [Dynamics 365](https://www.outcraft.ai/integrations/microsoft-dynamics) [Checkout Champ](https://www.outcraft.ai/integrations/checkout-champ) [Custom API](https://www.outcraft.ai/integrations/custom-api) ## Live in five steps. 01 Connect your CRM or commerce stack in minutes 02 Choose the moments you want Outcraft AI to act on 03 Set the logic, or let Outcraft AI decide the next best action 04 Outcraft AI reaches out by voice, SMS, email, or WhatsApp 05 See the result: meetings booked, revenue recovered, customers retained. Solutions ## Put the features to work on one real moment. [### Abandoned Checkout Recovery Call and message shoppers the moment they drop off. Learn more](https://www.outcraft.ai/solutions/abandoned-checkout-recovery) [### Post-Purchase Upsells The right add-on, right after they buy. Learn more](https://www.outcraft.ai/solutions/post-purchase-upsells) [### Retention & Payment Recovery Save failed payments and skipped renewals. Learn more](https://www.outcraft.ai/solutions/retention-payment-recovery) [### B2B Convert inbound leads into pipeline. Learn more](https://www.outcraft.ai/solutions/b2b) Talks · texts · decides · Every channel, one thread · ## See every feature on one real workflow. Bring a demo request, an abandoned cart, or a support call - and we will show you Outcraft running it end to end. [Start Free](https://app.outcraft.ai/auth/signup) [BOOK A DEMO](https://www.outcraft.ai/book-a-demo) or talk to Outcraft AI right now