# AI Retention & Failed Payment Recovery | Outcraft AI

> Recover failed payments on a call, reach subscribers before they skip a renewal, and save cancellations with AI agents that talk to customers across voice, SMS, email, and WhatsApp.

URL: https://www.outcraft.ai/solutions/retention-payment-recovery
Last updated: 2026-09-23

Retention & payment recovery

# A failed card isn't a lost customer.

Recover failed payments on a call, and reach subscribers before the renewal they were about to skip. Outcraft's AI agent talks to the customer, fixes the problem, and keeps the subscription alive.

[Start Free](https://app.outcraft.ai/auth/signup)

Talk to Outcraft AI

[Prefer a guided walkthrough? **Book a Demo**](https://www.outcraft.ai/book-a-demo)

Trusted by revenue teams at

When the card fails

## Three moments where customers slip away.

Outcraft watches for each signal in your stack and reaches out the moment it fires - by voice, SMS, email, or WhatsApp.

Signal · Payment failed

### Recover failed payments

A call and a secure link to update the card - not another dunning email that lands in spam.

Signal · Renewal coming up

### Reach them before they skip

Talk to subscribers before the renewal they were about to skip, while there is still time to help.

Signal · Cancel clicked

### Save cancellations, win back leavers

Call the customers who click cancel, and win back the ones who already left.

Enhanced experience

## Automated flows send messages. Outcraft has a conversation.

Traditional flows send the same message and wait. Outcraft listens, answers questions, responds to objections, and adapts the next step based on what the customer says.

### vs. email & SMS flows

One-way messages become a two-way conversation - Outcraft adapts in real time, not a fixed sequence people learn to ignore.

### vs. a call center

Same quality on every call, live in days instead of weeks - and priced per lead engaged, not per minute on the phone.

Customer stories

## Companies like yours use Outcraft to keep their customers.

> Outcraft has been a force multiplier for our go-to-market team. The experience feels human, the execution is consistent, and the outcome is a stronger first impression for customers and a more effective team.

Marty Bauer

Director of Sales and Partnerships at Omnisend

Omnisend · what they run on Outcraft

Failed payment recovery AI voice call outreach Inbound handling User onboarding

[Read the Omnisend story](https://www.outcraft.ai/customer-success-stories/omnisend-driving-engagement-and-scaling-lead-outreach-with-outcraft-ai)

Quick set-up

## Integrates with tools you already use.

[Shopify](https://www.outcraft.ai/integrations/shopify) [HubSpot](https://www.outcraft.ai/integrations/hubspot) [Klaviyo](https://www.outcraft.ai/integrations/klaviyo) [WhatsApp](https://www.outcraft.ai/integrations/whatsapp)

[Explore all integrations](https://www.outcraft.ai/integrations)

SPEAK THEIR LANGUAGE

## Multilingual support.

Engage shoppers wherever they are, in the language they use. Outcraft communicates clearly across 40+ languages and regional dialects.

Hello Hola Bonjour Hallo Ciao Olá Labas Hej Cześć こんにちは مرحبا Merhaba

vs. a traditional call center

## Built around the value of each opportunity.

Choose which customers Outcraft contacts, how quickly it responds, and when a human should take over. Prioritize high-value carts, repeat customers, and the opportunities most likely to convert.

[See pricing](https://www.outcraft.ai/pricing)

Compared on Call center Outcraft

Pricing model Per minute, regardless of outcome Per lead engaged

Response time Minutes to hours, queue-dependent Seconds, 24/7

Consistency Varies by agent and shift Same quality on every call

Setup time Weeks of hiring and training Live in days

Cost as volume grows Fixed headcount cost regardless of volume Scales with lead volume

Illustrative cost, ~1,000 leads ≈ $4,200 $2,000

The whole customer lifecycle

## One agent from first cart to renewal.

[### Abandoned Checkout Recovery Call and message shoppers the moment they drop off. Learn more](https://www.outcraft.ai/solutions/abandoned-checkout-recovery) [### Post-Purchase Upsells The right add-on, right after they buy. Learn more](https://www.outcraft.ai/solutions/post-purchase-upsells)

Recover failed payments ·

Save every renewal ·

## Keep the customers you already won.

Bring one real flow - failed payments, skipped renewals, cancellations - and we will show you what Outcraft saves.

[Start Free](https://app.outcraft.ai/auth/signup) [BOOK A DEMO](https://www.outcraft.ai/book-a-demo)

or talk to Outcraft AI right now